Transforming the Future of Customer Service - Dan Michaeli - Not Another CEO Podcast - Episode #10
How can predictable schedules, clear expectations, and a learning mindset boost company performance, strategic success, and leadership effectiveness? In this week’s episode, we dive in with the leading pioneer of unified interaction management, Dan Michaeli, Co-Founder and CEO of Glia, and explore his 12-year journey.
Michaeli emphasizes the importance of predictable schedules and clear expectations in driving company performance and executing strategic objectives. The discussion also covers his growth as a CEO, his approach to hiring and building an executive team, and lessons learned in sales and disrupting an industry. He shares personal insights on maintaining a learning mindset, staying sane amidst challenges, and the importance of continual adaptation in business.
Takeaways:
- Fostering a Learning Mindset: Embrace a mindset that prioritizes identifying and filling knowledge gaps through diverse resources. Proficiency and situational awareness in various domains can significantly enhance leadership effectiveness.
- Leverage Immediate Application for Learning: Utilize real-time opportunities to apply newly acquired knowledge. This experiential approach reinforces learning and builds proficiency.
- Importance of Executive Search and Hiring Power: Consistently dedicate time and effort to personally source and recruit top talent. Engaging directly with candidates as a CEO can significantly boost response rates and attract high-caliber individuals.
- Adapting and Rebranding for Growth: Be prepared for rebranding as part of your company's evolution. Rebranding, coupled with a strategic refocus and fundraising, can catalyze significant growth and redefine market positioning..
- Communicating and Managing Change: Use established business rhythms to introduce and manage changes. Connecting change to regular and predictable events helps in gaining team buy-in and maintaining organizational agility and clarity.
Quote of the Show:
- “The first step is really understanding what the gaps in your knowledge are, and then it's really driving to plug those gaps as effectively as possible.” - Dan Michaeli
Links:
- LinkedIn: https://www.linkedin.com/in/danielmichaeli
- Website: https://www.glia.com/
Ways to Tune In:
- Spotify: https://open.spotify.com/show/1NQ9oAB2XKlgWeL8iEQXg0
- Apple Podcasts: https://podcasts.apple.com/us/podcast/not-another-ceo-podcast/id1751581707
- Amazon Music: https://music.amazon.com/podcasts/7c6328f0-9b42-41db-8fe2-d263b4fbb261
- Transistor: https://podcast.notanotherceo.com/
- YouTube: https://www.youtube.com/@NotAnotherCEOPodcast
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